1. Introduction and Agreement

These Terms and Conditions ("Terms") govern your access to and use of the AiManic website, web applications, APIs, and related online services (collectively, the "Services") provided by AiManic Ltd, a company incorporated in England and Wales ("AiManic", "we", "us", or "our").

Our Services use artificial intelligence ("AI") to generate content, including video, images, and audio, from your inputs ("Content"). Our current Services include:

• Video Scene Creator — AI-generated marketing and social video
• Chatbot Assistants — AI-powered help-desk and conversational agents
• Life Journal — AI-narrated personal photo and video stories
• Text to Speech — AI voice generation from text inputs
• APIs — programmatic access to our AI generation capabilities

By accessing or using the Services, you confirm that you are aged 13 or over (or have parental or guardian consent if you are under 18), that you have the legal capacity to enter into a binding agreement, and that you agree to these Terms. If you are accessing the Services on behalf of a business or other entity, you confirm that you have authority to bind that entity. If you do not agree to these Terms, please do not use the Services.

2. About Us

AiManic Ltd is incorporated in England and Wales. Our contact details are:

If you have any questions about these Terms or the Services, please contact us using the details above. We aim to respond within five (5) business days.

3. Your Information and Privacy

We collect, use, and protect your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains what data we collect, how we use it, how long we keep it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have a complaint about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk, or by calling 0303 123 1113.

4. Eligibility and Your Account

4.1 Age

You must be at least 13 years old to use the Services. If you are under 18, you should review these Terms with a parent or guardian. We do not knowingly provide Services to anyone under the age of 13 and will delete any accounts we discover belong to children under this age.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you believe your account has been compromised. We are not liable for losses resulting from unauthorised use of your account where you have failed to keep your credentials secure.

4.3 Account Suspension and Termination

We may suspend or terminate your account, with or without notice, where we reasonably believe you have breached these Terms or where we are required to do so by law. Where practicable, we will give you reasonable prior notice. Upon termination, your right to access the Services ceases immediately. Termination does not affect any rights or obligations that arose prior to termination.

5. Community Guidelines

As a user of our Services, your creativity is valued. To maintain a safe environment for all users and to comply with applicable law (including the Online Safety Act 2023), we require all users to observe the following guidelines. These apply to all Content you create, upload, or share using the Services ("Content Sharing").

Before sharing Content with others, please consider the impact it may have. Content that you find acceptable may be harmful, distressing, or offensive to others. Violation of these guidelines may result in suspension or termination of your account, and in serious cases, referral to the relevant authorities.

6. Prohibited Uses

You must not use the Services (and must not assist others to use the Services) for any of the following purposes:

• Violating these Terms or any applicable law or regulation, including the Computer Misuse Act 1990, the Online Safety Act 2023, the Equality Act 2010, or any data protection legislation.
• Including sensitive personal information about yourself or any other person — such as financial details, health information, government-issued identification numbers, or residential addresses — without appropriate justification and consent.
• Infringing the privacy, publicity, data protection, or intellectual property rights of any person or organisation.
• Facilitating, promoting, or providing instructions for criminal activity.
• Generating Content that a reasonable person would consider obscene, excessively violent, hateful, or otherwise grossly offensive, including content that sexualises individuals or glorifies violence or self-harm.
• Generating or sharing Content that exploits, harms, or endangers children or young people, including any content that is sexually suggestive of a minor. We will report such activity to the National Crime Agency (NCA) and other relevant authorities.
• Generating Content that is harassing, threatening, defamatory, discriminatory, or which targets individuals or groups on the basis of a protected characteristic under the Equality Act 2010, including race, religion, sex, sexual orientation, disability, age, or gender reassignment.
• Stalking, harassing, defrauding, intimidating, or otherwise harming any person.
• Creating or sharing intentionally misleading, false, or deceptive content, including deepfakes or synthetic media designed to deceive.
• Uploading material that infringes any copyright, trade mark, or other intellectual property right, or that you are not authorised to use.
• Uploading malicious code, viruses, ransomware, or other harmful software.
• Attempting to gain unauthorised access to our systems or to interfere with the operation of the Services.
• Using the Services for high-risk automated decision-making that adversely affects individuals' legal rights without appropriate human oversight, or for providing medical diagnoses or legal advice.
• Attempting to do any of the above.

We reserve the right to block, remove, or restrict access to any Content that we determine, in our reasonable judgement, violates these Terms or may expose us or others to harm or legal liability.

7. Intellectual Property and Content Ownership

7.1 Your Content

As between you and AiManic Ltd, you retain ownership of Content that you generate using the Services, to the extent permitted by applicable law (including copyright law regarding AI-generated works).

By uploading materials to the Services, you confirm that you own or are licensed to use those materials. You grant AiManic Ltd a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to copy, display, store, process, and otherwise use such materials solely to provide and improve the Services.

7.2 AiManic Intellectual Property

The Services, including all software, designs, trade marks, and content created by AiManic Ltd, are owned by or licensed to us and are protected by UK and international intellectual property laws. You must not reproduce, distribute, or create derivative works from our proprietary materials without our express written consent.

7.3 Our Use of Your Content

You agree that AiManic Ltd may use Content and associated metadata (such as image specifications, prompts, and generation settings) to operate, develop, and improve the Services, including storing Content in your account history. We handle this data in accordance with our Privacy Policy.

7.4 Copyright Infringement — Notice and Takedown

If you believe that your copyright-protected work has been reproduced on our Services without authorisation, please send a written notice to [email protected] containing:

• Identification of the copyrighted work claimed to be infringed;
• Identification of the material on our Services that is claimed to be infringing, with sufficient detail for us to locate it;
• Your contact details;
• A statement that you have a good faith belief that the use is not authorised;
• A statement that the information in your notice is accurate, and that you are the copyright owner or authorised to act on their behalf.

We will review valid notices promptly and take appropriate action, which may include removing the relevant Content. Repeat infringers may have their accounts terminated.

8. Cancellation and Refunds

8.1 Statutory Cancellation Right

If you are a consumer, you have the right to cancel a contract for digital services within 14 days of entering into it under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason.

However, by requesting immediate access to our AI generation Services, you acknowledge that performance has begun and you consent to the loss of your cancellation right once the service has commenced. We will remind you of this at the point of purchase.

8.2 Credits and Subscriptions

If you purchase credits or a subscription and we are unable to provide the Services for reasons within our control, we will offer a pro-rata refund of any unused credits or the unused portion of your subscription. Refund requests should be sent to [email protected].

8.3 Termination by Us

If we terminate your account for a breach of these Terms, you forfeit any remaining credits and no refund will be due. If we terminate your account for reasons unrelated to your breach (for example, if we discontinue the Services), we will refund any unused credits on a pro-rata basis.

9. Payments and Credits

All prices are quoted in pounds sterling (GBP) and are inclusive of VAT where applicable. Payments are processed by our third-party payment providers. We do not store your full payment card details.

Credits purchased are non-transferable and have no monetary value outside the Services. Unused credits do not expire unless your account is terminated for breach of these Terms.

We reserve the right to change our pricing at any time. We will give you reasonable advance notice of any price changes. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

10. Feedback

We welcome your feedback, suggestions, and ideas ("Feedback"). Any Feedback you provide is voluntary and non-confidential. AiManic Ltd may use Feedback freely for any purpose, including improving the Services, without any obligation to compensate you or to acknowledge your contribution.

11. Disclaimer

The Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will be uninterrupted, error-free, or entirely secure, or that the Content generated will meet your requirements or expectations. AI-generated content may be inaccurate, incomplete, or unsuitable for your intended purpose, and you should review all Content before relying on or sharing it.

Nothing in these Terms excludes or limits any warranty implied by law that it would be unlawful to exclude or limit, including any rights you have under the Consumer Rights Act 2015.

12. Limitation of Liability

To the maximum extent permitted by law:

• AiManic Ltd shall not be liable to you for any loss of profits, loss of business, loss of data, loss of goodwill, or any indirect, incidental, special, or consequential loss or damage, even if we have been advised of the possibility of such loss.
• Our total aggregate liability to you for all claims arising under or in connection with these Terms or the Services shall not exceed the greater of (a) the total amount you paid to us in the twelve (12) months preceding the claim, or (b) £100.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any breach of the terms implied by sections 9–11 of the Consumer Rights Act 2015 (title, satisfactory quality, fitness for purpose);
• Any other liability that cannot be excluded or limited by English law.

13. Indemnity

If you are using the Services as a business (not as a consumer), you agree to indemnify, defend, and hold harmless AiManic Ltd and its officers, directors, employees, and agents from and against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Services; (b) Content you create, upload, or share; or (c) your breach of these Terms. This clause does not apply to consumers.

14. Dispute Resolution

14.1 Contact Us First

If you have a complaint or dispute, please contact us first at [email protected]. We will acknowledge your complaint within 5 business days and work with you in good faith to resolve it within 30 days.

14.2 Alternative Dispute Resolution

If we are unable to resolve a complaint to your satisfaction, you may refer the dispute to an approved Alternative Dispute Resolution (ADR) provider. We are willing to use the Centre for Effective Dispute Resolution (CEDR) at www.cedr.com for mediation or adjudication. ADR is voluntary and does not prevent you from taking court proceedings.

14.3 Court Proceedings

Nothing in these Terms prevents you from bringing proceedings in a court of competent jurisdiction. If you are a consumer resident in England, Wales, or Scotland, you may bring proceedings in the courts of your country of residence or the courts of England and Wales. Business users agree to the exclusive jurisdiction of the courts of England and Wales.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/ for EU-resident consumers.

15. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. This does not affect any mandatory consumer protection rights you may have under the law of your country of residence.

16. Changes to the Services

We may modify, suspend, or discontinue the Services (or any part of them) at any time. Where reasonably practicable, we will give you advance notice of significant changes. Continued use of the Services after a change constitutes acceptance of the modified Terms. If you do not accept a change, you should stop using the Services and contact us about any refund you may be entitled to.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice on the Services at least 14 days before the changes take effect (except where changes are required immediately by law). The date at the top of this document indicates when the Terms were last updated.

18. Assignment

You may not assign, transfer, or sub-licence your rights or obligations under these Terms without our prior written consent. We may assign these Terms to any affiliate or successor entity, or in connection with a merger, acquisition, or sale of all or substantially all of our assets. Any purported assignment by you without our consent is void.

19. Waiver and Severability

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and AiManic Ltd regarding the Services and supersede all prior agreements, representations, and understandings. In the event of any conflict between these Terms and any separate policy, these Terms shall prevail unless the separate policy expressly states otherwise.

21. Notices

All notices to AiManic Ltd under these Terms should be sent by email to [email protected]. We may send notices to you at the email address associated with your account. Notices sent by email are deemed received on the day of transmission (or the next business day if transmitted outside business hours).

22. Third-Party Rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. This does not affect any right or remedy of a third party that exists or is available apart from that Act.